POSITION SUMMARY

The Manager, LBS Technology Supply Chain Management Function Support, is responsible for managing the technical support for the Supply Chain system, addressing user issues, troubleshooting problems, and resolving system errors or bugs. Works closely with the Supply Chain team and system administrators to configure the Supply Chain system according to the organization's requirements which may involve creating custom workflows, setting up security roles, and defining data fields.

ESSENTIAL FUNCTIONS

Manage the work of others, including planning, assigning, scheduling and reviewing work, ensures quality standards. Responsible for hiring, terminating, training and developing, reviewing performance and administering corrective action for staff.
Collaborate with the IT team and vendors to plan and execute system upgrades, patches, and enhancements including testing new system functionalities and ensuring a smooth transition
Work closely with the Supply Chain team and system administrators to configure the Supply Chain system according to the organization's requirements which may involve creating custom workflows, setting up security roles, and defining data fields
Act as the main point of contact for Supply Chain system vendors, managing relationships, and coordinating support requests or escalations
Identify areas for process improvement and recommend system enhancements or automation opportunities to streamline Supply Chain processes and increase efficiency
Maintain regular and reliable attendance.
Perform other duties as assigned.

Required Qualifications

Bachelor's degree in Supply Chain Management, Information Systems, Business Administration, Computer Science, or a related field
8+ years of progressive experience in supply chain systems support or management roles including configuration or administration of Supply Chain Management (SCM) systems
2+ years in a supervisory or people management capacity with demonstrated ability to plan, assign, review, and supervise technical staff
Hands-on experience troubleshooting system bugs, performing upgrades, and applying patches in SCM software environments
Understanding of business process workflows, data fields, and security role configuration within SCM systems
Strong written and verbal communication skills for collaboration with crossfunctional teams
The ability to handle multiple projects simultaneously including task delegation, project oversight, and resource allocation.

Preferred Qualifications

Expertise in the Oracle Fusion SCM module
Experience with the RF Smart application
Strong knowledge of healthcare compliance frameworks (HIPAA, HITECH, HITRUST).

PHYSICAL AND MENTAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.
The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer.
Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS

Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.
In hospital environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and / or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment.
Noise level in the work environment is typical for an office and/or hospital environment.
Minimum overnight travel (up to 10%) by land and/or air

Manager, LBS Technology Supply Chain Management Function Support

Job Type