Introduction

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

ASML has an industry-leading supply-chain management (SCM) organization, responsible for ensuring material availability to ASML’s factories and customers. Our DNA contains customer focus, concurrent engineering, virtual integration plus the ability to thrive in a volatile market, accelerate the supply chain and deliver creative solutions. SCM plans up to four years ahead while customer requirements and system bill of materials can change at any time. Any break in material availability can have an unacceptable impact for our customers. So SCM must proactively identify and solve potential issues by working closely with our technical departments and customers, and actively managing an extensive supplier base.

Role and Responsibilities

The Customer Supply Chain Specialist will provide a high level of customer satisfaction in delivering the best customer service each time, through accountability, dedication and responsiveness, while ensuring company goals are being satisfied in regard to lean management.

They will manage assigned customer(s) supply chain operations within the United States. They will be responsible for managing assigned site(s) performance, day-to-day operations, while building up relationships with internal stakeholders and external customers and meet/ align on internal stakeholders and external customers’ expectations.

Other responsibilities will include

Performance Management

Responsible for assigned site supply chain performance, to include:

Service contract commitments/targets are met.
On time in full (OTIF) for all needed materials related to upgrades/installs/relocations to meet agreed plan.
Maintain/improve cooperation between local, regional and central supply chain teams for optimal execution.
Secure relevant performance reporting to stakeholders.

Demand, Planning and Analysis

Responsible for inputting correct demand into the system.
Key contact for the Central Planning team and Service Management organizations, to ensure the right planning and material availability, including critical material management.
Monitor critical materials and ensure effective site coverage.

Customer Intimacy

Manage and improve both internal and external customer relationships, communication and performances on a day-to-day basis. Meet with and provide reports while supporting continuous improvements.

Cost Management

Assist in support of site P&L.
Deliver on assigned cost targets.
Support Cost reductions programs.

Process and Development

Personal development towards job requirements.
Drive process standardization and efficiencies via LEAN.

Education and Experience

Bachelor degree in Business Engineering, Supply Chain or similar; or equivalent years of working experience.
2-5 years of relevant field experience in a complex customer oriented (logistics) environment.
Knowledge of business complexity, supply chain and/or relevant industry.
Experience in implementing of new processes across the supply chain against agreed costs.
In-depth knowledge in SAP or similar ERP system.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

Can observe and respond to people and situations and interact with others encountered in the course of work.
Can learn and apply new information or skills.
Must be able to read and interpret data, information, and documents.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
Ability to complete assignments with attention to detail and high degree of accuracy.
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
Result driven-demonstrate ownership and accountability.
Identifies bottlenecks and drives improvements.
Work independently or as part of a team and follow through on assignments with minimal supervision.
Demonstrate open, clear, concise and professional communication.
Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
Work according to a strict set of procedures within the provided timelines.
Leadership skills, drive for results, ability to perform under high pressure and timelines.
Excellent social and communication (both written and verbal) skills.
Service minded and customer dedicated.
Strong data analysis and problem solving abilities.
Result oriented Team player with a convincing pro-active attitude, “can do” mentality, flexible and highly committed.
Competencies in Microsoft Excel and PowerPoint.
Knowledge of ASML supply chain procedures is preferred.
Remain flexible in providing after hours support, as needed.

Other Information

This position is reporting to the Senior CSCM Customer Manager.

Role within Office

Responsibilities

Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
Occasionally required to move around the campus.
Occasionally lift and/or move up to 20 pounds.
May require travel dependent on business needs.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

You must be work authorized in the United States without the need for employer sponsorship.

The current base annual salary range for this role is currently:

$65,250-108,750

Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members.

The Company offers employees and their families, medical, dental, vision, and basic life insurance. Employees are able to participate in the Company’s 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information, please contact the Recruiter or click on this link Compensation & Benefits in the US.

All new ASML jobs have a minimum application deadline of 10 days.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions.

Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.comto initiate the company’s reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.

Customer Supply Chain Specialist

Job Type