At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Regional Supply Chain Director

Cartier | Coral Gables, FL

MAIN PURPOSE

The Regional Supply Chain Director's prime responsibility is to set the vision and missions for Supply Chain (SC), lead and align end-to-end operations to support Cartier's strategic business goals ensuring a customer-centric and business-oriented culture, while driving quality, cost-effectiveness, and reliability through projects, advanced technologies and automation.

This role oversees all aspects of product stock management (sellable and non-sellable products) from budgeting, supply and demand forecasts to delivery and redistribution for the three subsidiaries of the South America Region incl. L.A.C., Brazil & Mexico subsidiaries.

Through the SC function, the objective is to ensure that products are adequately allocated based on availability and needs to ensure efficient and collaborative operations that drive growth, profitability, and service excellence.

Key Responsibilities

Supply Chain Strategy:

Design, lead and align end-to-end SC among Cartier stakeholders (eg: marketing, commercial, retail, HQ) and Richemont (i.e.,: Logistics, Finance, CS, etc), regionally and centrally.

Participate in and influence regional business strategy and growth plans by acting as a trusted partner, building relationships with regional executive committee to understand business needs and ensure world-class SC service delivery.

Led and design continuous improvement SC processes, overseeing operational models, implementing and providing KPIs related to SC performance in conjunction with product management and sales such as service level, forecast accuracy, stock level compliance (internal as well as external Retail), sell-in / sell-out ratio.

Manage talent development to ensure agility, efficiency, and alignment with organizational goals.

Supply and Demand Planning, Allocations & Inventory Management:

Provides strategic oversight of supply and demand planning, allocation, and inventory policy and management for the regional SC for finished products and non-sellable products.
Ensures optimal product availability, despite seasonal demand.
Defines, implements and monitors boutiques' and watch specialists' assortments including new openings, pop-up stores and Event needs.
Manage Demand Planning, according to the strategic marketing orientations:

On range items: build, monitor and challenge forecast for all product categories
On novelties: collaborate with Marketing teams to forecast sales, elaborate a launch plan with defined launch quantities and assortment. Sales follow-up post launch, feedback loops with all stakeholders. Initial strategy fine-tuning based on actual performance.
Leads logistics and distribution initiatives, optimizing product flow and customer service, while managing daily operations and fulfilment processes to meet service level agreements (SLAs) and ensure timely delivery across all SC channels.
Supervise boutique stock transfers and event planning, ensuring accurate inventory allocation for stores, events, and specific boutique needs, and adjusting stock levels to maintain optimal product availability.
Oversees all aspects of product quality from monitoring of central stock to coordination of after-sales policies in conjunction with after-sales entities.
Manage staff consignment for Office and Internal Boutiques staff in accordance to International guidelines.
Manage consignment stock.
Brand representative on SC Compliance topics.

System & IT support

Develop and/or update IT solution to systemize stock management process.
Check data reliability and monitor data accuracy at regional level.
Escalate inconsistencies & critical issues (cooperation with Supply & Demand Director).
Manage IT or system issues that prevent proper stock flow.
Receive feedback on SC issues and working towards a suitable solution.
Liaises with Logistics & IT team on smoothening of SC process.
Manages regional SC enquiries from various Cartier departments as Business User Administration.

Team Leadership & Development

Lead team members providing training and daily coaching to ensure t are performing and they are developing as expected through relevant Performance and Development Management Process.
Attracts, recruits, and motivates top talent, delegating effectively and celebrating diversity.
Creates a sense of purpose, generating followership and engaging others in the organization's greater purpose.
Develop team members, providing training and daily coaching and develop methodology & set of tools and train and coach staff regionally on SC topics i.e.: MOPs (management processes) & SOPs (support processes)
Leads by example, driving performance through continuous improvement and self-reflection.
Animate your teams daily and follow-up closely on projects and objectives.
Create learning environment and continuous improvement mind-set. Ensure strong connection between the team and the field.
Position the department as an omni-channel entity, pivot in the organization
Enforce digital transformation to optimize overall operations and maximize every team member added value for the organization

The preceding Key Responsibilities statements are intended to describe the general nature and level of work performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this position.

Qualifications

Undergraduate degree in a related field required, MBA or advanced degree beneficial
10+ years of progressive experience in SC and business/industry within luxury, beauty & fashion, retail, omnichannel, and/or fast-moving consumer products.
Strategic mindset with strong expertise in SC management, process optimization and project management & organizational skills to frame a project, mobilize, organise and implement)
Proven track record of success in complex businesses at scale with a commercially oriented mindset and of leading cross-countries teams and influencing senior-level management
Understanding of “value over volume” and comfort managing high SKU complexity and statistical analysis thanks to a strong analytical skill, structured and methodical mind-set, problem-solving abilities
Comfortable leading transformational initiatives and enabling digitalization.
High interpersonal skills with service minded nature, outgoing personality, strong influence skills & empathy and team-oriented mindset
Result oriented, entrepreneurial, innovative, and comfortable with change and complexity.
Good understanding of local culture and local teams' needs as well as of Cartier's corporate culture

Dimension

Geographical area:

Latin America & Caribbean sub.
Brazil sub.
Mexico sub.

Trip duration up to 9 hours flight. Multi-country territory: different tax and customs laws and regulations to consider; different political and economic situations, several languages.

Responsible for all product lines, including fragrance and POSM.

Level of autonomy: Strong interaction with product management and sales teams is mandatory.

Headcount Supervised

5 headcounts in LAC
1 headcount in Brazil
2 headcounts in Mexico (functional reporting)

Immediate Identified Customer

Cartier local Commercial Teams
MD Brazil, MD Mexico, SA President

Executive Committee

Member of the 3 local Exco: L.A.C., Brazil & Mexico

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

We care about our associates' health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be negotiated based on relevant skills and experience.

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Regional Supply Chain Director