Job Overview

The Customer Service intern is the support staff between the customer, the company and cross-functional teams in performing all general execution of customer support and supply chain functions.

Job Responsibilities

Support a positive business relationship with the customer and cross-functional teams.
Behind the scenes account management execution for customer support.
Departmental Project support in collaboration with all Supply Chain teams (Supply Chain Operations, Customer service, Transportation, Supply Chain planning and Master data) on open projects and execution.
Support the Supply Chain teams to coordinate and enhance training programs and process documentation.
Assist Customer Service with logging, tracking and resolution of consumer and/or customer quality complaints.
Work cross-functionally with Production, Shipping, Transportation, Procurement and Supply Chain to coordinate customer needs.
All GLC employees are expected to perform any assignment or job task according to the stated safety policies and procedures.
All GLC employees are expected to produce our products in a manner that exceeds the quality and value expectations of our customers and consumers by adhering to Good Manufacturing Practices, Policies and
Procedures outlined in our Safe Quality Food Program.
Other responsibilities assigned by the manager.

Required Education and Experience

Students pursuing a bachelor’s degree in Business, Supply Chain, Marketing or a related field.
Strong communication skills with varied audiences and situations both externally and internally.
Ability to handle multiple tasks, is detail oriented and practices good follow-through.
Ability to convey positive approach to most situations, accept responsibility, navigate constructive input.
Emits pleasant, helpful and professional demeanor; develops relationships easily.
Must be legally authorized to work for a company in the U.S. without sponsorship.
Experience in Microsoft Office and integrated systems.
Must have at least a 3.0 GPA.

Preferred Education and Experience

Knowledge of SAP and Business Objects preferred.

Working Conditions

Work is performed in an office setting.
Occasional exposure to industrial operations including: temperature extremes from approximately 35ºF to 100ºF; noise levels in excess of 85 dB; moisture and moving machinery.

EEOC & Disclaimer

Great Lakes Cheese is an Equal Opportunity Affirmative Action Employer.

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Customer Supply Chain Intern