Manager, Program Management - Marketplace Returns Supply Chain

Position Summary...

What you'll do...The Walmart Marketplace Returns team is committed to improving customer and seller experiences, supporting seller success, and driving growth by bolstering our seller service offerings. This is a unique and exciting opportunity to drive impact, create, launch, and own programs end to end. We are looking for ambitious, fun, creative, people-oriented folks who are willing to roll up their sleeves to solve business challenges in creative and structured ways. The ideal candidate will oversee supply chain return processes, establishing and enforcing fair and transparent return procedures that balance the needs of both customers and sellers. Responsibilities include identifying opportunities to streamline operations, enhance automation, and drive innovative solutions within reverse supply chain. Your expertise in SQL and/or Big Query will be valuable in analyzing data to identify opportunities for improvement. As a member of the MP Returns team, you will help drive change to improve multiple areas within the customer post-purchase experience. You’ll sweep us off our feet if:

• 2-3 years’ experience developing and leading programs, specifically in returns, reverse logistics or post-purchase support, working cross-functionally with product and analytics teams
• Knowledge of Reverse logistics processes (returns, refurbishment, liquidation, Returns lifecycle management, returns warehouse operations and Transportation & last-mile logistics
• Ability to analyze data on return costs, build and drive key business metrics. Experience with SQL and/or Big query to identify opportunities for process improvements is a plus.
• Strong presentation and influencing skills and the ability to interact with executive level business partners
• Startup mentality: scrappy, creative, drive, and passion to be best-in-class
• Self-starter with a strong attention to detail and an ability to deal with ambiguity
• Track record of delivering results and ability to demonstrate measurable impact to business and customer KPIs
• Experience making data-driven business decisions to help prioritize and shape projects
• Excellent written and verbal communication skills with ability to champion products throughout the organization
• Attitude to thrive in a fun, fast-paced, start-up like environment
• Belief in our purpose of save money, live better for customers

You’ll make an impact by

• Strategize to identify opportunities and drive programs that reduce cost of returns by optimizing reverse logistics
• Launch & scale programs. Track, communicate and coordinate with various stakeholders and teams across Walmart Marketplace and the company at large (Analytics, Supply Chain, Account Management, Product teams, etc.)
• Develop and execute end-to-end programs focused on reducing cost of returns
• Measure, track and analyze results, report progress, and optimize programs continuously.
• Drive informed decision-making and ensures resolution of critical issues by partnering with senior leaders to identify goals, success criteria, assumptions, risks, and known issues within the business
• Creating communication strategy and content; educating sponsors, stakeholders, and executive leadership on program requirements; and developing and implementing a program management life cycle
• Analyze and interpret information for one or more initiative work streams by using various analytical methodologies
• Developing solutions within business areas that reduce cost and meet business goals; prioritizing assignments; ensuring accuracy of business data; recommending program changes to stakeholders based on data; and persuading cross-functional teams and stakeholders to implement changes
• Driving the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance; accordingly, developing contingency plans; and demonstrating adaptability and supporting continuous learning
• Promote and support company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open-Door Policy

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.

Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.