US Customs Manager

JOB SUMMARY

We are seeking an experienced and detail-oriented US Customs Manager to lead our customs compliance and import/export operations. This role is critical to ensuring seamless, compliant customs processes while maintaining positive relationships with US Customs & Border Protection (CBP) officials and external partners. The ideal candidate will demonstrate strong interpersonal skills, comprehensive customs knowledge, and a commitment to building a collaborative, compliant workplace culture.

KEY RESPONSIBILITIES

• Manage all US customs operations and ensure 100% compliance with CBP regulations and company policies
• Build and maintain strong, collaborative internal team working relationships across multiple business units, and build relationships with CBP officials, trade partners, and port authorities
• Conduct tariff classification analysis and tariff stacking reviews to optimize duties and reduce landed costs
• Lead cross-functional teams through customs audits, inspections, and compliance reviews
• Resolve customs classification disputes and appeals to protect company interests
• Develop and deliver training programs on customs compliance for warehouse, shipping, and procurement teams
• Create and implement documentation protocols to ensure accuracy and reduce processing delays
• Foster a positive, collaborative work culture focused on compliance excellence and continuous improvement
• Monitor regulatory changes and update internal procedures accordingly
• Manage duty drawback claims and refund processes

REQUIRED QUALIFICATIONS

• 5+ years of experience in US customs management, compliance, or related customs operations
• Comprehensive knowledge of CBP regulations, tariff classification, and import/export procedures
• Proven ability to build and maintain positive relationships with CBP officials and customs brokers
• Strong interpersonal and team leadership skills is a must
• Excellent organizational and attention to detail
• Proficiency with customs documentation and clearance systems
• Experience managing customs audits and compliance reviews
• Bachelor's degree in Business, International Trade, Supply Chain Management, or related field

PREFERRED QUALIFICATIONS

• CBP Advanced Certification or Customs Broker License
• Experience with trade agreements (USMCA, GSP, etc.)
• Supply chain management background
• Bilingual capabilities (English/Spanish)
• Active involvement in customs industry associations

WHAT WE OFFER

• Competitive salary and benefits package
• Professional development opportunities
• Collaborative work environment

Benefits

• Health insurance
• Paid time off

Work Location: In person