Sr. Manager, Procurement Operations | Nashville, TN, USA

Sr. Manager, Procurement Operations

The Senior Manager, Procurement Operations - Android Products will be accountable for leading procurement strategy, execution, and optimization of end-to-end (E2E) processes across the Android mobile device ecosystem. This role ensures procurement operations align with Financial, Compliance, SCM, Product, and Client objectives , while driving efficiency and innovation in sourcing Android devices from carriers, auction platforms, and other third-party suppliers.

Key focus areas include

• Strategic sourcing of Android devices from carrier auction platforms and alternative channels
• Third-party supplier management through structured Quarterly Business Reviews (QBRs)
• Optimization of procurement processes, invoicing, and supplier integration
• Support for new product introductions and client/program launches
• Performance monitoring against KPIs/SLAs for procurement cycle times, supplier responsiveness, and cost savings

This position requires a proven ability to manage complex global procurement processes, lead cross-functional teams, and proactively intervene to ensure results. Domestic and international travel will be required.

Duties & Responsibilities

• Develop, launch, and optimize procurement strategies for Android mobile devices across carriers, auctions, and third-party suppliers
• Lead sourcing efforts through carrier auction platforms and other marketplaces to secure mobile devices at competitive terms
• Drive continuous improvement with both project-focused and daily procurement operations initiatives
• Lead structured Quarterly Business Reviews (QBRs) with third-party suppliers to evaluate performance, compliance, and opportunities
• Train and hold stakeholders accountable for adherence to procurement processes and standards
• Conduct monthly and quarterly operational meetings with defined cadence
• Update SOP documentation and ensure compliance with requirements
• Identify procurement process failures, determine root causes, and implement corrective actions
• Discover opportunities to positively influence KPIs, supplier relationships, and strategic objectives
• Act as liaison between carriers, auction platforms, suppliers, and internal stakeholders, building project plans and collecting key information
• Lead cross-functional projects to ensure timely completion of procurement-related process changes or implementations
• Develop and support pilots to validate new sourcing strategies or supplier partnerships
• Ensure compliance with corporate, regulatory, financial, and industry best practices
• Perform rotational procurement audits focusing on supplier performance and auction platform efficiency
• Support other SCM business needs as required

Key Performance Indicators (KPIs)

• Auction Sourcing Efficiency:
• % of total Android devices procured via carrier auction platforms (target: 20-30%)
• Average cost savings achieved vs. direct OEM or wholesale sourcing (target: 10-15%)
• Supplier Performance:
• Supplier compliance rate with contractual obligations (target: ≥95%)
• Improvement in supplier responsiveness measured by SLA adherence (target: ≥90% on-time delivery)
• Procurement Cycle Time:
• Average time from auction purchase to device availability in supply chain (target: ≤7 days)
• Financial Impact:
• Annual procurement cost reduction (target: ≥8% year-over-year)
• Reduction in invoice discrepancies with suppliers (target: ≤2%)
• QBR Outcomes:
• % of suppliers with measurable improvement plans post-QBR (target: 100%)
• Supplier satisfaction and partnership growth metrics

Knowledge, Skills & Professional Competencies

• 8-10 years of experience in telecommunications or mobile device procurement,
• Bachelor's degree in Business or related field
• Demonstrated ability to lead global cross-functional teams and manage direct reports
• Strong oral and written communication skills, including presentations and supplier negotiations
• Ability to influence at multiple organizational levels and with external partners
• Proven self-starter with proactive, creative problem-solving skills
• Expertise in diagnosing and solving complex procurement challenges with detailed analysis
• Experience managing supplier integrations, carrier auction platforms, and procurement systems
• Understanding of differences between carrier auctions, wholesale suppliers, and direct OEM sourcing
• Ability to manage offshore resources effectively
• Skilled in distilling procurement requirements into actionable items for cross-functional teams
• Proficiency with business software (Visio, PowerPoint, Word, Excel)
• Strong analytical, strategic thinking, and change management skills
• Track record of overcoming barriers and delivering measurable procurement results
• Ability to build and maintain global supplier relationships across diverse organizations
• High standards for quality, compliance, and performance