Supply Chain Supervisor

Job Profile

Service and Support Manager 1

Job Family

Service and Support

Time Type

Full time

Max Pay – Depends on experience

$57,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary

Manages operation of university services, including parking and transit, trademarks, licensing, and strategic partnerships. Assists in management of materials movement, event support, and providing customer service.

Job Description

The Supply Chain Operations Supervisor – Print and Bulk Mailing Project Manager oversees the daily execution of the University’s mail processing, bulk mailing, and fulfillment operations. This role provides hands-on supervision of staff and coordinates people, workflows, equipment, and tools and systems to ensure timely, accurate, and compliant mail services for campus departments and programs.

The Supervisor serves as the primary operational and point of contact with departments for mail processing services, including bulk mailings, communications mailings, and program fulfillment activities. This position focuses on operational execution, workforce coordination, service reliability, project data analytics, billing accuracy, and compliance, while escalating strategic, financial, or policy decisions as appropriate.

The Supervisor provides hands-on leadership to supply chain operations teams, drives continuous improvement, ensures regulatory and property-control compliance, and leverages modern supply chain technologies to optimize accuracy, service levels, and transparency. This position plays a key role in creating a streamlined, customer-focused, and technology-enabled supply chain experience for the campus community.

Position Salary Range

$50,000.00 - $57,000.00; DOE

Essential Duties

Operational Leadership & Workflow Management

• Oversee and coordinate daily mail processing, bulk mailing, and fulfillment operations to ensure work is completed accurately and within established deadlines.
• Direct the receipt, preparation, processing, and distribution of mail, including folding, inserting, sealing, addressing, sorting, metering, and dispatching mail and packages.
• Support fulfillment activities for university programs and initiatives, including preparation and distribution of materials.
• Supervise assigned staff, including a Lead, full-time staff, and student workers, by coordinating work assignments, monitoring workloads, providing coaching and guidance, and time reporting.
• Develop staffing schedules and labor plans to align workforce coverage with operational demand and peak service periods.
• Serve as the primary customer service representative and departmental liaison for mail processing operations.
• Partner with campus departments to plan and execute mail projects and communicate service timelines and expectations.
• Lead the effective use of mail processing equipment, software, and tracking systems to drive automation where possible.
• Resolve customer inquiries, service issues, and operational concerns in a timely and professional manner.
• Ensure accurate and timely billing to campus departments for mail processing and fulfillment services.
• Maintains operational records and prepares routine reports to support service tracking and leadership review.
• Ensures compliance with USPS regulations, university policies, and applicable mailing standards.
• Promotes safe work practices and ensures adherence to established safety procedures.
• Coordinates equipment servicing and vendor support to minimize operational disruptions.
• Identifies opportunities to improve workflows, efficiency, accuracy, and customer experience.
• Assists with documenting procedures and training staff on updated processes.
• Supports special projects and operational initiatives as assigned

Knowledge, Skills and Abilities

• Knowledge of supply chain, operations, warehouse functions, inventory control, and last-mile delivery practices.
• Ability to promote changes in individual, institutional, and organizational behaviors to support continuous improvement and sustainability initiatives.
• Proficiency and high technical acumen across supply chain systems, tracking technologies, data analytics, AI and reporting tools.
• Understanding of asset management, supply routing, receiving workflows, and goods handling.
• Strong leadership, team coaching and development, and coordination skills.
• Excellent organizational, analytical, and problem-solving abilities.
• Effective verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Skill in establishing and maintaining effective working relationships across levels.
• Demonstrated commitment to safety, accuracy, and high-quality service.

Desired Qualifications

• Bachelor’s degree in Supply Chain, Data Analytics, Business Administration, or related field AND three (3) years of relevant experience, including two (2) years in a lead or supervisory capacity; OR
• Experience in mail processing, bulk mailing, fulfillment, or supply chain operations.
• Experience supporting high-volume, deadline-driven service environments.
• Familiarity with USPS mailing standards or regulated operational environments.
• Valid driver’s license.

Working Environment

• Work performed in both warehouse and office settings.
• Frequent standing, walking, bending, reaching, and lifting up to 50 pounds.
• Exposure to outdoor weather conditions, dust, and warehouse environments including routine operational noise.
• Must be able to adapt to changing priorities and maintain focus in a fast-paced environment.
• Will be required to operate university vehicles or equipment for daily operations.

Department Statement

The Supply Chain/Materials Management department at Arizona State University is an award-winning, fast-paced, centralized logistical services warehouse operation on all ASU campuses. As a part of University Business Services, the Supply Chain/Materials Management department provides essential goods and services for instruction, research, and operations. We are committed to exceptional customer service in order to provide innovative, sustainable, and cost-saving solutions to the University.

Driving Requirement

This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

Location

Off-Campus: Mesa/Tempe

Funding

No Federal Funding

Instructions to Apply

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$18632.htmld

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact HR Talent Acquisition before the posting close date to request edits.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf . You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.